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Privacy Policy — Conekt

Privacy Policy

Last updated : May 2026

1. Introduction

Conekt App (Pty) Ltd ("Conekt," "we," "our," or "us") is committed to protecting your privacy while you use our mobile app, website, and related services.

This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the rights you have over your data.

2. Data we collect

We collect only the information needed to provide Conekt features such as profiles, events, messaging, connections, trust and safety, and account security.

2.1 Account & Profile data

The following account and profile fields are collected to create and run your Conekt account:

Data type Purpose
Email address Account authentication, security communication, and service notices.
Password (hashed) Secure credential verification managed through Supabase authentication.
First name, last name Profile identity and user matching features.
Business name (optional) Optional profile context for business accounts.
Date of birth Eligibility checks and age-related policy enforcement.
Phone number (optional) Optional contact and account support verification.
Website (optional) Optional profile information for visibility and credibility.
Profile photo Identity display within the app and event interactions.
About text & slogan Personal expression and profile context.
Interests (min. 4) Content relevance, event discovery, and profile matching.

2.2 Location data

  • Profile location text shown on your profile.
  • Geolocation coordinates (with your device permission) for nearby event and profile discovery.

2.3 Content you create

  • Events you create, join, or interact with.
  • Event posts and related uploaded media.
  • Direct messages between users.
  • Connection requests, accepted connections, and related activity.

2.4 Usage & Device data

  • App preferences such as theme, notification preferences, and distance settings.
  • Search radius and unit settings for discovery features.
  • Feature interaction records (for safety, reliability, and service quality).
  • Limited operational/security logs such as IP address and device-agent metadata.

2.5 Data we do not currently collect for tracking

  • We do not currently collect calendar integration data.
  • We do not currently collect advertising identifiers for cross-site tracking.
  • We do not currently access your contacts list for platform growth features.

3. How we use your data

We use your personal information to:

  • Create and maintain your account.
  • Enable event discovery and location-based matching.
  • Support messaging, social connections, and event participation.
  • Protect users through abuse detection, reporting, and moderation.
  • Send service and security communications.
  • Operate, secure, and improve the reliability of the platform.
  • Comply with legal obligations and lawful requests.

4. Legal bases for processing

Where required by law, we process personal information under one or more legal bases:

  • Performance of a contract (to provide Conekt features you request).
  • Consent (for permission-based features such as location access).
  • Legitimate interests (platform safety, fraud prevention, and service quality).
  • Legal obligations (responding to valid legal requirements).

5. Sharing & third parties

We share personal data only when needed to provide and protect the service:

  • With other users where platform features require visibility (for example profile and event participation data).
  • With infrastructure and service providers (for example hosting/auth/storage, transactional email, and moderation services).
  • For legal and safety reasons where disclosure is required by law or necessary to protect users and Conekt.

6. Cross-border transfers

Conekt may use service providers that process data in more than one jurisdiction. Where cross-border transfers occur, we apply contractual and legal safeguards appropriate to the relevant law, including SCC-style protections where applicable.

7. Your rights, deletion, and export

Depending on your jurisdiction, you may have rights to:

  • Access and request a copy of your data.
  • Correct inaccurate or incomplete information.
  • Request account deletion (subject to lawful retention requirements).
  • Request data portability where applicable.
  • Object to or request restriction of certain processing.
  • Withdraw permission-based consent (for example location access) via your device settings.

In-app deletion path: Settings -> More Settings -> Delete Account.

In-app export path: Settings -> More Settings -> Download Data.

To submit a rights request, contact support@conektapp.co.za.

8. Security and retention

We apply layered technical and organizational safeguards, including access controls and encrypted transport. We retain personal data only as long as needed for service delivery, legal compliance, and legitimate safety purposes.

9. Children's privacy

Conekt is not intended for users below the minimum eligibility age in our Terms. If we learn an account was created in violation of these requirements, we may suspend or delete that account.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material updates will be reflected by a revised "Last updated" date and any additional notice required by law.

11. Data deletion support page

For detailed information about account deletion scope and timelines, please see our Data Deletion page.

12. Contact us

If you have questions about this Privacy Policy, please contact us:

  • Please use the contact form.
  • Email: support@conektapp.co.za.
  • Company: Conekt App (Pty) Ltd.
  • Address: Heritage Park, Cape Town, South Africa, 7130.